Troubleshooting

​Troubleshooting: Why isn't my campaign appearing?

Check this troubleshooting if your popup doesn't show up

Lisa Fockens
Updated 2 weeks ago by Lisa Fockens

How to fix email synchronization issues

In the first part of the article, we discuss the most common issues and how to fix them. In the second part, we explain how to identify the contacts that were not synced and the ability to manually i…

Lisa Fockens
Updated 8 months ago by Lisa Fockens

Tips for effectively reporting an issue

Our support team is dedicated to helping you get the most out of Wisepops. In order to resolve customer issues quickly and effectively, we need certain pieces of information. Here's some simple tips…

Boris Hocdé
Updated 8 months ago by Boris Hocdé

Troubleshooting: Dealing with Ad Blockers and VPNs

This guide is designed to help you understand how ad blockers and VPNs with integrated ad blockers can affect your ability to use Wisepops correctly, including logging into our application. We'll pro…

Lisa Fockens
Updated 6 months ago by Lisa Fockens

Collected emails don't appear on my dashboard

Here's what you can do if you don't see your new emails

Lisa Fockens
Updated 8 months ago by Lisa Fockens

Why does my popup look broken?

When the popup looks correct in the preview, but on your website it doesn’t look the same, then most likely some of your website CSS code is unintentionally affecting our popups CSS. In a few words,…

Lisa Fockens
Updated 8 months ago by Lisa Fockens

My emails are not collected in Mailchimp

If you don't see emails in your MailChimp list, there's a high probability that it's related to one of the following reasons: Are you sure that people are signed up? As a reminder, emails input in th…

Lisa Fockens
Updated 8 months ago by Lisa Fockens

My Popup is Locked!

Sometimes when you go into edit your popup, you might see the lock symbol right next to the campaign name. How can I get rid of the lock symbol? The reason this is happening is that the popup is bein…

Lisa Fockens
Updated 3 weeks ago by Lisa Fockens

Why does my popup appear for a few seconds and disappear?

Check this article if your popup blinks

Lisa Fockens
Updated 8 months ago by Lisa Fockens

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