Getting started
Meet Wisepops
Getting started with popups
Getting started with notifications
Onsite marketing best practices
Notifications
Installation
Installing the notification feed on your website
Custom setup
Embedding the Feed
Advanced Feed Customization
How to I remove the notification feed from my site
Create notifications
Integrations
Notifications - Sync your new emails with Klaviyo
Integrate Wisepops with your ESP using Zapier
Analytics
Popups
Installation
Add Wisepops with Google Tag Manager
Add Wisepops to Zoey
Add Wisepops to Webflow
Add Wisepops to Instapage
Add Wisepops to Blogger
Check your code implementation using Mozilla Firefox
Add Wisepops to Big Cartel
Add Wisepops to Drupal 8
Add Wisepops to BigCommerce
Check your code implementation using Google Chrome
Add Wisepops to Umbraco
Add Wisepops to Joomla
Add Wisepops to Squarespace
Add Wisepops to Magento 2
Add Wisepops to Google Sites
Add Wisepops to Cratejoy
Add Wisepops to 3dcart
Add Wisepops to Prestashop
Add Wisepops to Shopify
Add Wisepops to Weebly
Add Wisepops to Segment.com
How to add Wisepops to a custom website?
Add Wisepops to Wordpress/WooCommerce
How to add Wisepops to a Wix website
Add Wisepops to Volusion
Add Wisepops to SiteBuilder
Uninstall Wisepops from your Shopify website
Add Wisepops to Drupal 7
Add Wisepops to Neto
Wisepops on Single-Page Applications
Add Wisepops to Mono
Add Wisepops to Opencart
Create Campaigns
Design Your Campaign
Bars
Embeds
Create SEO Mobile-friendly Popups
Write Your Own CSS Rules into Your Popups
Create a Spin-to-Win Campaign
Design FAQ
Create a Thank You Message (or Display a Coupon) After Sign-Up
Use a custom font in your campaign
Closing Options
How To Add a Video to a Popup?
Insert social widgets into your popups
Form & Fields
Collect the URL on which the popup form is submitted
Collect the UTM parameters when a popup form is submitted
Adding more fields to your form
Select the dates available in your forms
Collect phone numbers / SMS opt-ins with Wisepops
Tab
Display rules
Triggers
Target a Popup To Display on Link Click
Target a Popup To Display on Hover
Adding a delay to your popup
On scroll trigger
Create an Exit Popup
Set Custom Events to Trigger Popups
Page targeting
Audience Targeting
Targeting new vs. returning visitors
How To Test Your Geotargeted Popups
Chrome’s Update and Its Impact on Source URL Targeting
Target a Specific Campaign
Exclude Your Existing Subscribers
Target or Exclude a Specific Country, Region or City
Target a specific language
Custom display rules
Contextual Targeting for Dummies
Set up Custom Properties for Wisepops
How To Test Your Custom Properties
Shopify Built-In Properties
How to Target (or Exclude) Visitors Who Have Seen a Specific URL
Use Google Tag Manager Variables as Custom Properties
Use Shopify Liquid Variables as Custom Properties
How To Retarget Visitors Who Saw a Specific Page on Your Website
Set Custom Properties Based on Cookie Values
Default Custom Properties in Magento
Display a Popup Based on an Alexa Rank Condition (With Clearbit)
Frequency Settings
Apply a Shopify discount code to the cart
Scheduling your campaigns
Manage campaigns
Archiving, Deleting or Restoring campaigns
How to duplicate and move a campaign
Stopping and Starting Campaigns
Analytics
Google Analytics
Set up the Google Analytics integration
Use Google Analytics to break down your popups performance by traffic channel
Wisepops events in Google Analytics (Universal Analytics)
Wisepops events in Google Analytics (GA4)
Use Google Analytics to identify the pages where your popups perform best
Use Google Analytics to analyze Wisepops impact on your sales
Track clicks on your links using Google Analytics
Goal tracking
Set up Goal Tracking for Wisepops
How to set up Goal Tracking in Shopify
How to Set Up Goal Tracking in Magento
How to set up goal tracking using Google Tag Manager
Disable Wisepops on my device
How to Filter Out Internal Traffic
How to track clicks in HTML blocks
Time zone used for reporting
Download your emails or survey results
Understand the basic Wisepops metrics
How to track signups with a tracking pixel
Exclude your device
A/B Testing
Integrations
Email Integrations
Connect Wisepops with Splio
Connect Wisepops with Mad Mimi
Connect Wisepops with Campaign Monitor
Connect Wisepops with Emarsys
Connect Wisepops with Ometria
Connect Wisepops with Bronto
Connect Wisepops with Experian (Cheetah)
Connect Wisepops with Zaius
Connect Wisepops with Selligent
Connect Wisepops with Actito
Connect Wisepops with Acoustic
Connect Wisepops with Voyado
Connect Wisepops with Listrak
Connect Wisepops with Omnisend
Connect Wisepops with Constant Contact
Connect Wisepops with GetResponse
Connect Wisepops with SmartrMail
Connect Wisepops with Keap (formerly Infusionsoft)
Connect Wisepops with Drip
Connect Wisepops with MailChimp
Connect Wisepops with ActiveCampaign
Connect Wisepops with Sendinblue
Connect with Mailjet
Connect Wisepops with HubSpot
Connect Wisepops with SendGrid
Connect Wisepops with Klaviyo
Connect Wisepops with dotdigital
My emails are not collected in Mailchimp
Connect Wisepops with Iterable
Connect Wisepops with Customer.io
Connect Wisepops with Pipedrive
SMS integrations
Connect Wisepops with Yotpo/SMSBump
Connect Wisepops with Emotive
Connect Wisepops with Blueprint
Connect Wisepops with Postscript
Connect Wisepops with Klaviyo (SMS)
Zapier
Send your leads to a Google Spreadsheet (using Zapier)
How can I take advantage of the Zapier integration?
Connect Wisepops with ConvertKit (through Zapier)
Send a notification when an email is submitted (through Zapier)
Connect Wisepops with AWeber (through Zapier)
Connect with Close.io (through Zapier)
API
Other integrations
Tutorials
Add Wisepops to Your Website
✨ How to create your first popup campaign
How to Create an Average Cart Value Booster
How to create a referral campaign with Wisepops
Use the wisepops() function on Shopify
Add a product to the cart when a CTA is clicked (Shopify)
How to create a cart recovery popup with Wisepops
How to create a survey with Wisepops
How to create unique Shopify discount codes in your popups
Embed a SurveyMonkey Quiz Into a Popup
How to create a cart recovery popup with Wisepops (Magento)
How to create a cart recovery popup with Wisepops (Shopify)
Display a campaign when a product is added to the cart (Shopify)
Embed a Typeform in Your Popup
Advanced
Introduction to JS Callbacks
Stop Displaying a Campaign When the Cross Close Icon Is Clicked
Dynamically Add a Custom Parameter to a Redirect URL
Fire the Facebook Pixel When a form is Submitted
Forbid Disposable Emails in Your Signup Form
Display a Popup Only After Another One Has Been Seen (or Clicked)
Forbid Free Emails in Your Signup Form
Create a Spin-the-Wheel Popup Without Collecting the User’s Email Address
Add a coupon to the clipboard after signup
Create a Micro-Commitment Popup
Personalize the Content of Your Popup on the Fly
Apply filters to your dynamic variables
Inject the Name of the Visitor's Company into Your Popups (with Clearbit)
Display the visitor's city within your popup
After-popup-close Event
Add Custom Validation to Your Signup Forms
After-tracked-click Event
Flag a Popup as Clicked With JS Code
After-form-submit Event
Before-form-submit Event
Display a form field conditionally
Close a Popup With JS Code
Before-popup-display Event
Send the data collected by a form to the redirected URL
Before-tab-display Event
Before-tracked-click Event
FAQ
How to fix email synchronization issues
My popup doesn't display
How to handle required merge fields
Tips for effectively reporting an issue
Preview your popup on a hidden URL
Will Wisepops slow down my website?
Everything you need to know about the migration to V3
Collected emails don't appear on my dashboard
Can I use Wisepops on multiple domains?
Why does my popup look broken?
My Popup is Locked!
Can I show more than one popup on the same page?
Why does my popup appear for a few seconds and disappear?
Managing Your Account
Billing
Add/Delete Website
Add, edit, and delete users
Use Distinct Websites for Staging and Production
Use right-to-left writing
Legal & Security
Table of Contents
- 1. Check again in private navigation
- 2. Check your Wisepops code
- 3. Check your Wisepops code (again)
- 3. Confirm that your campaign is published
- 4. Check your popup schedule
- 5. Check your countdown timer
- 6. Check your URL settings
- 7. Check your delay settings
- 8. Check your other campaigns
- 9. Check your firewall
- All Categories
- Popups
- FAQ
- My popup doesn't display
My popup doesn't display
Updated
by Lisa Fockens
- 1. Check again in private navigation
- 2. Check your Wisepops code
- 3. Check your Wisepops code (again)
- 3. Confirm that your campaign is published
- 4. Check your popup schedule
- 5. Check your countdown timer
- 6. Check your URL settings
- 7. Check your delay settings
- 8. Check your other campaigns
- 9. Check your firewall
Your popup doesn't appear? Don't worry, we can fix this.
Follow this step-by-step guide to fix the problem.
1. Check again in private navigation
Open a private session/use incognito mode to confirm your popup is not displaying. Viewing your site this way allows you to see it as if you're a first-time visitor. Here's how to use private navigation on Chrome.
If your popup is displaying in private navigation, it means you didn't see the popup when you first checked because of your frequency and/or audience settings.
2. Check your Wisepops code
To use Wisepops, you have to install Wisepops setup code on your website.
Check that the code is loading on the page that you're using for your tests.
3. Check your Wisepops code (again)
If you're managing multiple websites, make sure you embedded the right code on the right domain. These are all common issues.
Follow these instructions to access the setup code and check the right part of the setup code's URL:

Compare it with what you have in your website settings:

These should match.
3. Confirm that your campaign is published
Go to your Wisepops dashboard and confirm that the campaign is in published mode.

4. Check your popup schedule
If you turned on the schedule option, make sure it's correctly configured.
5. Check your countdown timer
If you used a fixed date for your countdown timer, make sure the end date/time is set in the future.

6. Check your URL settings
If you have set your campaign to display on targeted URLs only, make sure the URL is correct. Pay close attention to the following:
- HTTP vs. HTTPS: https://example.com and http://example.com are considered two different URLs by Wisepops
- WWW: www.mywebsite.com and mywebsite.com are also two distinct URLs
- URL parameters: with the rule in the image below, the popup wouldn't appear on https://website.com?utm_medium=email

7. Check your delay settings
If you select "display after 50 seconds" and "after 3 pages" the popup will only display on the 4th page, after 50 seconds on this same page. Make sure to select a reasonable timing, we recommend 5-10 seconds.
8. Check your other campaigns
Wisepops allows only one popup to display on a given page. So if you're not seeing your campaign, it could be that a different campaign is set to be displayed instead. Let's say that you have two campaigns, one displayed on landing and the other on exit, both eligible to display on the same page. You may not see your landing popup because our system has chosen the exit popup to appear instead.
9. Check your firewall
Try opening your website on your cellphone using cellular data. If you can see the popup, your company probably uses a firewall that blocks Wisepops.
If you haven't found the solution to your problem yet, contact us through the chat. We'll be happy to help.