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Troubleshooting: Why isn't my campaign appearing?

Lisa Fockens Updated by Lisa Fockens

If your Wisepops campaign isn't displaying as expected, don't worry. There could be several reasons, and we've created a step-by-step troubleshooting guide to help you resolve the issue.

Step 1: Test in Private Browsing Mode

Start by opening a private or incognito browsing session, allowing you to view your site as a first-time visitor. If your popup appears in private browsing mode, frequency or audience settings might have prevented it from showing during your initial check. Here's a guide to using private browsing on Chrome.

Step 2: Confirm Your Wisepops Code Installation

To display Wisepops, our setup code must be installed on your website. Make sure this code is loading on the page you're testing.

Step 3: Double-Check the Wisepops Code

If you manage multiple websites, ensure the correct code is embedded in the right domain. Access your setup code and cross-verify it with the one in your website settings. Both should match.

Follow these instructions to access the setup code and check the right part of the setup code's URL:

Compare it with what you have in your website settings:

Step 4: Ensure Your Campaign is Published

Check your Wisepops dashboard to verify that your campaign is published.

Step 5: Review Your Popup Schedule

If you're using the scheduling option, make sure it's configured correctly.

Step 6: Inspect Your Countdown Timer

If your countdown timer is set for a fixed date, ensure the end date/time is in the future.

Step 7: Verify Your URL Settings

If your campaign is set to display on specific URLs, confirm the URL is correct. Note that Wisepops distinguishes between HTTP vs HTTPS, WWW vs non-WWW, and different URL parameters:

Step 8: Evaluate your delay settings

If your popup is set to display after a certain time or page views, ensure the settings are reasonable. We recommend 5-10 seconds as a guideline.

Step 9: Review Other Campaign Settings

Wisepops allows only one popup to display per page. If your campaign isn't visible, another campaign might be displayed instead.

Step 10: Check Your Firewall

Try accessing your site on your mobile device using cellular data. If the popup appears, a company firewall could be blocking Wisepops.

If none of these steps resolve the issue, we're here to help.

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