Table of Contents

Troubleshooting: Why isn't my campaign appearing?

Lisa Fockens Updated by Lisa Fockens

If your Wisepops campaign isn't displaying as expected, don't worry. There could be several reasons, and we've created a step-by-step troubleshooting guide to help you resolve the issue.

Step 1: Test in Private Browsing Mode

Start by opening a private or incognito browsing session, allowing you to view your site as a first-time visitor. If your popup appears in private browsing mode, frequency or audience settings might have prevented it from showing during your initial check. Here's a guide to using private browsing on Chrome.

Step 2: Confirm Your Wisepops Code Installation

To display Wisepops, our setup code must be installed on your website. Make sure this code is loading on the page you're testing.

Step 3: Double-Check the Wisepops Code

If you manage multiple websites, ensure the correct code is embedded in the right domain. Access your setup code and cross-verify it with the one in your website settings. Both should match.

Follow these instructions to access the setup code and check the right part of the setup code's URL:

Compare it with what you have in your website settings:

Step 4: Ensure Your Campaign is Published

Check your Wisepops dashboard to verify that your campaign is published.

Step 5: Review Your Popup Schedule

If you're using the scheduling option, make sure it's configured correctly.

Step 6: Inspect Your Countdown Timer

If your countdown timer is set for a fixed date, ensure the end date/time is in the future.

Step 7: Verify Your URL Settings

If your campaign is set to display on specific URLs, confirm the URL is correct. Note that Wisepops distinguishes between HTTP vs HTTPS, WWW vs non-WWW, and different URL parameters:

Step 8: Evaluate your delay settings

If your popup is set to display after a certain time or page views, ensure the settings are reasonable. We recommend 5-10 seconds as a guideline.

Step 9: Review Other Campaign Settings

Wisepops allows only one popup to display per page. If your campaign isn't visible, another campaign might be displayed instead.

Step 10: Check Your Firewall

Try accessing your site on your mobile device using cellular data. If the popup appears, a company firewall could be blocking Wisepops.

If none of these steps resolve the issue, we're here to help.

How to fix email synchronization issues

How to handle required merge fields

Contact