The Campaign Builder
The Campaigns Page
The Wisp Notification
The Notification Feed
Installing Wisp on your website
Custom Setup Guides for Shopify Themes
Installing Wisp with Google Tag Manager
Install Wisp for Shopify
Installing Wisp Manually
Embedding the Wisp Feed
Advanced Feed Customization
Set up Goal Tracking for Wisp
Configure Custom Properties for Wisp
Managing Your Account
👋 Meet Wisepops
➕ Add Wisepops to Your Website
🔗 Connect Wisepops to Your Email Service Provider
🤓 Best practices for popups
Design Your Campaign
Write Your Own CSS Rules into Your Popups
Design Mobile Popups
Create a Spin-to-Win Campaign
How To Create an Embed
Create a Thank You Message (or Display a Coupon) After Sign-Up
Use a Custom Font in Your Campaign
How to Use the Custom Position for Bars
Insert social widgets into your popups
Embed a SurveyMonkey Quiz Into a Popup
Embed a Typeform in Your Popup
How to add a Video to a pop-up?
Introduction to JS Callbacks
Stop Displaying a Campaign When the Cross Close Icon Is Clicked
Dynamically Add a Custom Parameter to a Redirect URL
Fire the Facebook Pixel When a form is Submitted
Forbid Disposable Emails in Your Signup Form
Display a Popup Only After Another One Has Been Seen (or Clicked)
Forbid Free Emails in Your Signup Form
Create a Spin-the-Wheel Popup Without Collecting the User’s Email Address
Add a Coupon to the Clipboard After Signup
Create a Micro-Commitment Popup
Add Custom Validation to Your Signup Forms
Flag a Popup as Clicked With JS Code
Close a Popup With JS Code
Display Scenario Settings
Target a Popup To Display on Link Click
Target a Popup To Display on Hover
Trigger a Popup When Your Visitors Press the Back Button
Set a Delay for Display
Create an Exit Popup
Set Custom Events to Trigger Popups
How To Test Your Geotargeted Popups
Chrome’s Update and Its Impact on Source URL Targeting
Target a Specific Campaign
Exclude Your Existing Subscribers
Target or Exclude a Specific Country, Region or City
Custom & Ecommerce Properties
Set up Custom Properties for Wisepops
How To Test Your Custom Properties
Shopify Built-In Properties
How to Target (or Exclude) Visitors Who Have Seen a Specific URL
Use Google Tag Manager Variables as Custom Properties
Use Shopify Liquid Variables as Custom Properties
How To Retarget Visitors Who Saw a Specific Page on Your Website
Set Custom Properties Based on Cookie Values
Default Custom Properties in Magento
Display a Popup Based on an Alexa Rank Condition (With Clearbit)
Manage Your Frequency Settings
Contextual Targeting for Dummies
Form & Fields
Collect the URL on which the popup form is submitted
Collect the UTM parameters when a popup form is submitted
Select the dates available in your forms
Collect phone numbers
Dashboard & Analytics
Google Analytics reports
Set up the Google Analytics integration
Use Google Analytics to break down your popups performance by traffic channel
Wisepops events in Google Analytics (Universal Analytics)
Wisepops events in Google Analytics (GA4)
Use Google Analytics to identify the pages where your popups perform best
Use Google Analytics to analyze Wisepops impact on your sales
Track clicks on your links using Google Analytics
Set up Goal Tracking for Wisepops
How to set up Goal Tracking in Shopify
How to Set Up Goal Tracking in Magento
How to set up goal tracking using Google Tag Manager
Disable Wisepops on my device
How to Filter Out Internal Traffic
Scheduling your campaigns
How to track clicks in HTML blocks
Time zone used for reporting
Download your emails or survey results
Understand the basic Wisepops metrics
How to track signups with a tracking pixel
How to duplicate and move a campaign
Exclude your device
WordPress / WooCommerce
How to Create an Average Cart Value Booster (Shopify)
Use the wisepops() function on Shopify
Apply a Shopify discount code to the cart
Add a product to the cart when a CTA is clicked (Shopify)
Add Wisepops with Google Tag Manager
Add Wisepops to Zoey
Add Wisepops to Webflow
Add Wisepops to Instapage
Add Wisepops to Blogger
Check your code implementation using Mozilla Firefox
Add Wisepops to Big Cartel
Add Wisepops to Drupal 8
Add Wisepops to BigCommerce
Check your code implementation using Google Chrome
Add Wisepops to Umbraco
Add Wisepops to Joomla
Add Wisepops to Squarespace
Add Wisepops to Magento 2
Add Wisepops to Cratejoy
Add Wisepops to 3dcart
Add Wisepops to Prestashop
Add Wisepops to Shopify
Add Wisepops to Weebly
How to add Wisepops to a custom website?
Add Wisepops to Wordpress/WooCommerce
Add Wisepops to Volusion
Add Wisepops to SiteBuilder
Add Wisepops to Drupal 7
Add Wisepops to Neto
Wisepops on Single-Page Applications
Add Wisepops to Mono
Add Wisepops to Opencart
Connect Wisepops with Mad Mimi
Connect Wisepops with Campaign Monitor
Connect Wisepops with Bronto
Connect Wisepops with Experian (Cheetah)
Connect Wisepops with Zaius
Connect Wisepops with Actito
Connect Wisepops with Acoustic
Connect Wisepops with Voyado
Connect Wisepops with Listrak
Connect Wisepops with Soundest/Omnisend
Connect Wisepops with Constant Contact
Connect Wisepops with GetResponse
Connect Wisepops with SmartrMail
Connect Wisepops with Keap (formerly Infusionsoft)
Connect with Mailjet
Send your leads to a Google Spreadsheet (using Zapier)
How can I take advantage of the Zapier integration?
Connect Wisepops with ConvertKit (through Zapier)
Send a notification when an email is submitted (through Zapier)
Connect Wisepops with AWeber (through Zapier)
Connect with Close.io (through Zapier)
Managing Your Account
Vulnerability Reports & Bug Bounty Program
Data Security Policy
Limit the impact of Wisepops' cookies on your website
Using Wisepops with a Content Security Policy
Datenschutz- und Cookie-Richtlinie
Protect your campaigns against bots
Legal & Compliance
Use right-to-left writing
Use Distinct Websites for Staging and Production
How do I cancel my subscription?
Do you have plans for increased needs?
Add, edit, and delete users
Upgrade or downgrade your subscription
How to fix email synchronization issues
My pop-up doesn't display
How to handle required merge fields
What are page views?
Preview your popup on a hidden URL
Will Wisepops slow down my website?
Everything you need to know about the migration to V3
Collected emails don't appear on my dashboard
Can I use Wisepops on multiple domains?
Uninstall Wisepops from your Shopify website
Why does my popup look broken?
My Popup is Locked!
Can I set Multiple Active Pop-ups simultaneously?
Why does my popup appear for a few seconds and disappear?
Updated by Lisa Fockens
Your popup doesn't appear? Don't worry, it's a common issue.
Follow this guide step by step to fix the problem.
Check again in private navigation
Open a private session/use incognito mode to make sure your pop-up is not displaying. Here's how to use private navigation on Chrome.
If it's displaying in private navigation, it means you didn't see the popup before because of your frequency settings.
Check your Wisepops code
To use Wisepops, you have to use our setup code.
Check that the code is loading on the page that you're using for your tests.
Check your Wisepops code (again)
If you're managing multiple websites, make sure you embedded the right code on the right domain.
To do so, follow these instructions to access the setup code and check the right part of the setup code's URL:
Compare it with what you have in your websites' settings:
The two should match.
Make sure that your campaign is active
(Could sound obvious)
Check your popup's schedule
If you turned on the schedule option, make sure it's correctly configured.
Check your Countdown timer
If you used a fixed date for your countdown timer, make sure the end date/time is set in the future
Check your URL settings
If you have set your campaign to display on targeted URLs only, make sure the URL is correct. Pay close attention to:
- HTTP vs. HTTPS: https://example.com and http://example.com are two different URLs for us.
- WWW: www.mywebsite.com and mywebsite.com are again two distinct URLs
- URL parameters: with the following rule, the popup wouldn't appear on https://website.com?utm_medium=email
Check your delay settings
If you select display after 50 seconds and after 3 pages the pop-up will only display on the 4th page, after 50 seconds on this same page. Make sure to select a reasonable time, we recommend 5-10 seconds on the first, second or third page.
Check your other campaigns
Wisepops allows only one popup to display on a given page. So if you're not seeing your campaign, it could be that a different campaign is set to be displayed instead. Let's say that you have 2 campaigns, one displayed on landing and the other on exit, both eligible to display on the same page. You may not see your landing popup because our system has chosen the exit popup to appear instead.
Check your firewall
Try opening your website on your cellphone using cellular data. If you can see the popup, it probably means your company uses a firewall that blocks Wisepops.
If you haven't found the solution to your problem yet, contact us through the chat, we'll be happy to help.