Wisp
Getting Started
Product Tour
The Campaign Builder
Meet Wisp
Discounts
The Campaigns Page
The Wisp Notification
The Notification Feed
Installing Wisp on your website
Custom Setup Guides for Shopify Themes
Minimal Theme
Dawn theme
Narrative Theme
Debut Theme
Simple Theme
Express Theme
Venture Theme
Brooklyn Theme
Boundless Theme
Supply Theme
Installing Wisp with Google Tag Manager
Install Wisp for Shopify
Installing Wisp Manually
Embedding the Wisp Feed
Advanced Feed Customization
Set up Goal Tracking for Wisp
Campaign Strategy
Configure Custom Properties for Wisp
Managing Your Account
Integrations
Wisepops
Getting Started
👋 Meet Wisepops
âž• Add Wisepops to Your Website
✨ How to create your first welcome popup
🔗 Connect Wisepops to Your Email Service Provider
📱 Design Mobile Popups
🤓 Best practices for popups
Campaign Builder
Design Your Campaign
Write Your Own CSS Rules into Your Popups
Create a Spin-to-Win Campaign
How To Create an Embed
Design FAQ
Create a Thank You Message (or Display a Coupon) After Sign-Up
Use a Custom Font in Your Campaign
How to Use the Custom Position for Bars
Closing Options
Blocks
Custom code
Insert social widgets into your popups
Embed a SurveyMonkey Quiz Into a Popup
Embed a Typeform in Your Popup
How to add a Video to a pop-up?
Tab
JavaScript
Events documentation
Introduction to JS Callbacks
After-popup-close Event
After-tracked-click Event
After-form-submit Event
Before-form-submit Event
Before-popup-display Event
Before-tab-display Event
Before-tracked-click Event
Generic examples
Stop Displaying a Campaign When the Cross Close Icon Is Clicked
Dynamically Add a Custom Parameter to a Redirect URL
Fire the Facebook Pixel When a form is Submitted
Forbid Disposable Emails in Your Signup Form
Display a Popup Only After Another One Has Been Seen (or Clicked)
Forbid Free Emails in Your Signup Form
Create a Spin-the-Wheel Popup Without Collecting the User’s Email Address
Add a coupon to the clipboard after signup
Create a Micro-Commitment Popup
Add Custom Validation to Your Signup Forms
Flag a Popup as Clicked With JS Code
Close a Popup With JS Code
Display Scenario Settings
Triggers
Target a Popup To Display on Link Click
Target a Popup To Display on Hover
Trigger a Popup When Your Visitors Press the Back Button
Adding a delay to your popup
Create an Exit Popup
Set Custom Events to Trigger Popups
Audience Targeting
How To Test Your Geotargeted Popups
Chrome’s Update and Its Impact on Source URL Targeting
Target a Specific Campaign
Exclude Your Existing Subscribers
Target or Exclude a Specific Country, Region or City
Custom & Ecommerce Properties
Set up Custom Properties for Wisepops
How To Test Your Custom Properties
Shopify Built-In Properties
How to Target (or Exclude) Visitors Who Have Seen a Specific URL
Use Google Tag Manager Variables as Custom Properties
Use Shopify Liquid Variables as Custom Properties
How To Retarget Visitors Who Saw a Specific Page on Your Website
Set Custom Properties Based on Cookie Values
Default Custom Properties in Magento
Display a Popup Based on an Alexa Rank Condition (With Clearbit)
Page targeting
Manage Your Frequency Settings
Contextual Targeting for Dummies
Form & Fields
Collect the URL on which the popup form is submitted
Collect the UTM parameters when a popup form is submitted
Adding more fields to your form
Select the dates available in your forms
Collect phone numbers
Personalization
Dashboard & Analytics
Google Analytics reports
Set up the Google Analytics integration
Use Google Analytics to break down your popups performance by traffic channel
Wisepops events in Google Analytics (Universal Analytics)
Wisepops events in Google Analytics (GA4)
Use Google Analytics to identify the pages where your popups perform best
Use Google Analytics to analyze Wisepops impact on your sales
Track clicks on your links using Google Analytics
A/B Testing
Goal tracking
Set up Goal Tracking for Wisepops
How to set up Goal Tracking in Shopify
How to Set Up Goal Tracking in Magento
How to set up goal tracking using Google Tag Manager
Disable Wisepops on my device
How to Filter Out Internal Traffic
Scheduling your campaigns
How to track clicks in HTML blocks
Time zone used for reporting
Download your emails or survey results
Understand the basic Wisepops metrics
How to track signups with a tracking pixel
How to duplicate and move a campaign
Exclude your device
Integrations
CMS Integrations
WordPress / WooCommerce
Shopify
How to Create an Average Cart Value Booster
Use the wisepops() function on Shopify
Apply a Shopify discount code to the cart
Add a product to the cart when a CTA is clicked (Shopify)
Display a campaign when a product is added to the cart (Shopify)
Add Wisepops with Google Tag Manager
Add Wisepops to Zoey
Add Wisepops to Webflow
Add Wisepops to Instapage
Add Wisepops to Blogger
Check your code implementation using Mozilla Firefox
Add Wisepops to Big Cartel
Add Wisepops to Drupal 8
Add Wisepops to BigCommerce
Check your code implementation using Google Chrome
Add Wisepops to Umbraco
Add Wisepops to Joomla
Add Wisepops to Squarespace
Add Wisepops to Magento 2
Add Wisepops to Cratejoy
Add Wisepops to 3dcart
Add Wisepops to Prestashop
Add Wisepops to Shopify
Add Wisepops to Weebly
How to add Wisepops to a custom website?
Add Wisepops to Wordpress/WooCommerce
Add Wisepops to Volusion
Add Wisepops to SiteBuilder
Add Wisepops to Drupal 7
Add Wisepops to Neto
Wisepops on Single-Page Applications
Add Wisepops to Mono
Add Wisepops to Opencart
Email Integrations
Klaviyo
Ometria
Splio
DotDigital
Emarsys
Mailchimp
Pipedrive
SendGrid
Hubspot
SendinBlue
Selligent
ActiveCampaign
Drip
Iterable
Customer.io
Other Integrations
Connect Wisepops with Mad Mimi
Connect Wisepops with Campaign Monitor
Connect Wisepops with Bronto
Connect Wisepops with Experian (Cheetah)
Connect Wisepops with Zaius
Connect Wisepops with Actito
Connect Wisepops with Acoustic
Connect Wisepops with Voyado
Connect Wisepops with Listrak
Connect Wisepops with Soundest/Omnisend
Connect Wisepops with Constant Contact
Connect Wisepops with GetResponse
Connect Wisepops with SmartrMail
Connect Wisepops with Keap (formerly Infusionsoft)
Connect with Mailjet
SMS integrations
Connect Wisepops with Yotpo
Connect Wisepops with Emotive
Connect Wisepops with Blueprint
Connect Wisepops with Postscript
Zapier
Send your leads to a Google Spreadsheet (using Zapier)
How can I take advantage of the Zapier integration?
Connect Wisepops with ConvertKit (through Zapier)
Send a notification when an email is submitted (through Zapier)
Connect Wisepops with AWeber (through Zapier)
Connect with Close.io (through Zapier)
API
Other integrations
Managing Your Account
Security
Data and cookie policy
Data security policy
Limit the impact of Wisepops' cookies on your website
Vulnerability Reports & Bug Bounty Program
Using Wisepops with a Content Security Policy
Datenschutz- und Cookie-Richtlinie
Protect your campaigns against bots
Legal & Compliance
Add/Delete Website
Add, edit, and delete users
Upgrade or downgrade your subscription
How do I cancel my subscription?
Use Distinct Websites for Staging and Production
Use right-to-left writing
FAQ
How to fix email synchronization issues
My popup doesn't display
How to handle required merge fields
Tips for effectively reporting an issue
What are page views?
Preview your popup on a hidden URL
Will Wisepops slow down my website?
Everything you need to know about the migration to V3
Collected emails don't appear on my dashboard
Can I use Wisepops on multiple domains?
Uninstall Wisepops from your Shopify website
Why does my popup look broken?
My Popup is Locked!
Can I show more than one popup on the same page?
Why does my popup appear for a few seconds and disappear?
Tutorials
- All Categories
- Wisepops
- FAQ
- My popup doesn't display
My popup doesn't display
Updated
by Lisa Fockens
Your popup doesn't appear? Don't worry, we can fix this.
Follow this step-by-step guide to fix the problem.
Check again in private navigation
Open a private session/use incognito mode to confirm your popup is not displaying. Viewing your site this way allows you to see it as if you're a first-time visitor. Here's how to use private navigation on Chrome.
If your popup is displaying in private navigation, it means you didn't see the popup when you first checked because of your frequency and/or audience settings.
Check your Wisepops code
To use Wisepops, you have to install Wisepops setup code on your website.
Check that the code is loading on the page that you're using for your tests.
Check your Wisepops code (again)
If you're managing multiple websites, make sure you embedded the right code on the right domain. These are all common issues.
Follow these instructions to access the setup code and check the right part of the setup code's URL:

Compare it with what you have in your website settings:

These should match.
Confirm that your campaign is published
Go to your Wisepops dashboard and confirm that the campaign is in published mode.

Check your popup schedule
If you turned on the schedule option, make sure it's correctly configured.
Check your countdown timer
If you used a fixed date for your countdown timer, make sure the end date/time is set in the future.

Check your URL settings
If you have set your campaign to display on targeted URLs only, make sure the URL is correct. Pay close attention to the following:
- HTTP vs. HTTPS: https://example.com and http://example.com are considered two different URLs by Wisepops
- WWW: www.mywebsite.com and mywebsite.com are also two distinct URLs
- URL parameters: with the rule in the image below, the popup wouldn't appear on https://website.com?utm_medium=email

Check your delay settings
If you select "display after 50 seconds" and "after 3 pages" the popup will only display on the 4th page, after 50 seconds on this same page. Make sure to select a reasonable timing, we recommend 5-10 seconds.
Check your other campaigns
Wisepops allows only one popup to display on a given page. So if you're not seeing your campaign, it could be that a different campaign is set to be displayed instead. Let's say that you have two campaigns, one displayed on landing and the other on exit, both eligible to display on the same page. You may not see your landing popup because our system has chosen the exit popup to appear instead.
Check your firewall
Try opening your website on your cellphone using cellular data. If you can see the popup, it probably means your company uses a firewall that blocks Wisepops.
If you haven't found the solution to your problem yet, contact us through the chat. We'll be happy to help.