Troubleshooting

A popup not displaying? An email not appearing in the dashboard? Here you'll find solutions to the most frequent issues you can run into.

11 articles in this collection
Written by Greg d'Aboville and Navid Jangda

Uninstall WisePops from your Shopify website

Written by Navid Jangda
Updated over a week ago

My Popup is Locked!

Written by Navid Jangda
Updated over a week ago

My pop-up doesn't display

Check this troubleshooting if your popup doesn't show up

Written by Greg d'Aboville
Updated over a week ago

Why does my popup look broken?

Written by Navid Jangda
Updated over a week ago

Why does my popup appear for a few seconds and disappear?

Check this article if your popup blinks

Written by Greg d'Aboville
Updated over a week ago

How to fix email synchronization issues

Written by Greg d'Aboville
Updated over a week ago

Limit the impact of WisePops' cookies on your website

Having too many services relying on first-party cookies can cause your server to issue 413 errors. WisePops can be configured to avoid this.

Written by Greg d'Aboville
Updated this week

My new emails don't appear

Here's what you can do if you don't see your new emails

Written by Greg d'Aboville
Updated over a week ago

How to handle required merge fields

Written by Greg d'Aboville
Updated over a week ago

Everything you need to know about the migration to V3

Written by Greg d'Aboville
Updated over a week ago

DotDigital API Capped (Error Code:400)

Written by Navid Jangda
Updated over a week ago