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Troubleshooting

Troubleshooting

A popup not displaying? An email not appearing in the dashboard? Here you'll find solutions to the most frequent issues you can run into.

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11 articles in this collection
Written by Greg d'Aboville

Uninstall WisePops from your Shopify website

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Written by Greg d'Aboville
Updated over a week ago

My Popup is Locked!

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Written by Greg d'Aboville
Updated over a week ago

My pop-up doesn't display

Check this troubleshooting if your popup doesn't show up
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Written by Greg d'Aboville
Updated over a week ago

Why does my popup look broken?

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Written by Greg d'Aboville
Updated over a week ago

Why does my popup appear for a few seconds and disappear?

Check this article if your popup blinks
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Written by Greg d'Aboville
Updated over a week ago

How to fix email synchronization issues

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Written by Greg d'Aboville
Updated over a week ago

Limit the impact of WisePops' cookies on your website

Having too many services relying on first-party cookies can cause your server to issue 413 errors. WisePops can be configured to avoid this.
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Written by Greg d'Aboville
Updated over a week ago

My new emails don't appear

Here's what you can do if you don't see your new emails
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Written by Greg d'Aboville
Updated over a week ago

How to handle required merge fields

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Written by Greg d'Aboville
Updated over a week ago

Everything you need to know about the migration to V3

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Written by Greg d'Aboville
Updated over a week ago

DotDigital API Capped (Error Code:400)

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Written by Greg d'Aboville
Updated over a week ago
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