This lock icon indicates that your popup campaign is currently being edited in another browser session, either by you in a different tab or by another user sharing your account.
The locking mechanism is designed to protect against simultaneous edits that could cause conflicting changes.
How can I get rid of the lock symbol? To unlock your popup campaign, try the following steps:
Check Your Browser Sessions: Ensure that the campaign editor isn't open in any other tabs or browser windows.
Confirm with Other Account Users: Reach out to other users sharing the account to verify if they have the campaign editor open. Request them to close it if necessary. Once all other sessions are closed, the lock symbol will disappear, and you'll regain access to editing your campaign.
Tips to Prevent Lock Icon Issues
To minimize encountering the lock icon:
Avoid opening the same campaign editor in multiple browser tabs or windows.
Coordinate with team members to prevent overlapping editing sessions. Implementing these measures reduces disruptions and ensures a smooth campaign editing experience.