How can common popup errors in Wisepops be resolved?
Errors in popup functionality can disrupt your campaigns, but understanding their causes and solutions can help you resolve them quickly. This article explains common popup-related issues in Wisepops and provides actionable resolution steps.
Common Popup Errors and Resolutions
1. Errors During Popup Creation
One common issue arises when attempting to create a new popup: an error message may appear if the configuration steps are incomplete. For example:
During the setup process, a critical step (such as selecting a discount in Step 2) might be skipped. Without completing this step, the popup creation process cannot proceed and an error will be displayed.
To resolve this issue, ensure all mandatory setup steps are completed. Carefully review the configuration options for your popup to avoid missing any required fields.
2. "Failed to Register Wisepops Service Worker" Error
This specific error message pertains to the Web Push feature within Wisepops. It does not disrupt the display or functionality of regular popups.
Why This Error Occurs:
This error is generated when the Web Push feature is enabled but the required Web Push script is not installed on your site.
Resolution Steps:
You can resolve this issue in two ways:
Disable Web Push: - Navigate to the Wisepops dashboard. - Disable the Web Push feature if you are not utilizing it.
Install the Web Push Script: - If you plan to use the Web Push feature, install the script on your website as described in the Wisepops documentation.
Either of these actions will remove the error, but note that the error does not affect the display of regular Wisepops campaigns.
Summary
By ensuring all popup setup steps are completed and resolving Web Push configuration issues as needed, you can prevent errors and ensure your campaigns run smoothly. Regular popups remain unaffected by Web Push service worker errors, so they can still display successfully even if this issue arises.