Meet Wisepops: your onsite marketing platform
Getting started with popups
Getting started with notifications
Onsite marketing performance benchmark and best practices
App & features
Popups, sticky bars and embeds
How to create a popup for mobile
Your first popup with Wisepops: A Step-By-Step Guide
How to add a tab to your popup campaigns
Create a multi-step campaign
Use a custom font in your campaign
Adding a Countdown Timer
Write Your Own CSS Rules into Your Popups
Target a Popup to Display on link or CTA Click
On scroll trigger
Target a Popup To Display on Hover
Adding a delay to your popup
Set Custom Events to Trigger Popups
Targeting new vs. returning visitors
Chrome’s Update and Its Impact on Source URL Targeting
Target by traffic channel, source or UTM parameters
Target a Specific Campaign
Target or Exclude a Specific Country, Region or City
Targeting campaigns to a specific language
Set up Custom Properties for Wisepops
How To Test Your Custom Properties
Use Google Tag Manager Variables as Custom Properties
Use Shopify Liquid Variables as Custom Properties
Set Custom Properties Based on Cookie Values
Using Custom Properties and Events for contextual targeting in Wisepops
Shopify Built-In Properties
Default Custom Properties in Magento
How to target Klaviyo Segments in Wisepops
Introduction to JS Callbacks
Scheduling your campaigns
Connect Wisepops with Splio
Connect Wisepops with Mad Mimi
Connect Wisepops with Campaign Monitor
Connect Wisepops with Emarsys
Connect Wisepops with Ometria
Connect Wisepops with Bronto
Connect Wisepops with Experian (Cheetah)
Connect Wisepops with Zaius
Connect Wisepops with Selligent
Connect Wisepops with Actito
Connect Wisepops with Acoustic
Connect Wisepops with Voyado
Connect Wisepops with Listrak
Connect Wisepops with Omnisend
Connect Wisepops with Constant Contact
Connect Wisepops with GetResponse
Connect Wisepops with SmartrMail
Connect Wisepops with Keap (formerly Infusionsoft)
Connect Wisepops with Drip
Connect Wisepops with MailChimp
Connect Wisepops with ActiveCampaign
Connect Wisepops with Brevo (ex Sendinblue)
Connect with Mailjet
Connect Wisepops with ConvertKit (through Zapier)
Connect Wisepops with HubSpot
Connect Wisepops with SendGrid
Integrating Wisepops with Klaviyo
Connect Wisepops with dotdigital
Connect Wisepops with Iterable
Connect Wisepops with Customer.io
Connect Wisepops with Pipedrive
Integrate Wisepops with your ESP using Zapier
Connect Wisepops with AWeber (through Zapier)
Connect with Close.io (through Zapier)
Connect Wisepops with Yotpo/SMSBump
Connect Wisepops with Emotive
Connect Wisepops with Blueprint
Connect Wisepops with Postscript
Send your leads to a Google Spreadsheet (using Zapier)
How can I take advantage of the Zapier integration?
Send a notification when an email is submitted (through Zapier)
Schedule a Notification Campaign
Mastering Notifications: boost customer journeys with Wisepops
Upsell & cross sell
Create a Spin-the-Wheel Popup Without Collecting the User’s Email Address
Create a Spin-to-Win Campaign
Guidelines for writing game rules
Create a Thank You Message (or Display a Coupon) After Sign-Up
Collect the URL on which the popup form is submitted
How to handle required merge fields
Add Custom Validation to Your Signup Forms
Add a product to the cart when a CTA is clicked (Shopify)
Collect the UTM parameters when a popup form is submitted
Adding more fields to your form
Select the dates available in your forms
Collect phone numbers / SMS opt-ins with Wisepops
How to pass Dynamic Variables into Hidden Fields
Send the data collected by a form to the redirected URL
How to grow your email list using the notification feed
How to create a survey with Wisepops
Embed a SurveyMonkey Quiz Into a Popup
Display a form field conditionally
Embed a Typeform in Your Popup
Apply a Shopify discount code to the cart
How to create unique Shopify discount codes in your popups
Cart or site abandonment
How to create a cart recovery popup with Wisepops
How to create a cart recovery popup with Wisepops (Magento)
How to create a cart recovery popup with Wisepops (Shopify)
Create an Exit Popup
Advanced use cases
Trigger a popup from the notification feed
Dynamically Add a Custom Parameter to a Redirect URL
Fire the Facebook Pixel When a form is Submitted
Forbid Disposable or Free Emails in Your Signup Form
Display a Popup Only After Another One Has Been Seen (or Clicked)
Personalize the Content of Your Popup on the Fly
Apply filters to your dynamic variables
Inject the Name of the Visitor's Company into Your Popups (with Clearbit)
Display the visitor's city within your popup
How to Target (or Exclude) Visitors Who Have Seen a Specific URL
How to retarget visitors who saw a specific page on your website
Display a Popup Based on an Alexa Rank Condition (With Clearbit)
Insert social widgets into your campaigns
Flag a Popup as Clicked With JS Code
Display a campaign when a product is added to the cart (Shopify)
Close a Popup With JS Code
Stop showing a notification after clicking on a popup
Analytics & Reporting
Set up Goal Tracking for Wisepops
How to set up Goal Tracking in Shopify
How to Set Up Goal Tracking in Magento
How to set up Goal Tracking using Google Tag Manager
Integrating Wisepops with Google Analytics for better insights
Use Google Analytics to analyze your campaigns performance by various metrics
Wisepops events in Google Analytics (Universal Analytics)
Wisepops events in Google Analytics (GA4)
Use Google Analytics to identify the pages where your popups perform best
Use Google Analytics to analyze Wisepops impact on your sales (Universal Analytics)
Track clicks on your links using Google Analytics
Set up Goal Tracking - Notifications
Disable Wisepops on my device
How to Filter Out Internal Traffic
How to track clicks in custom HTML blocks
Time zone used for reporting
Exporting your data
Analytics: Understanding how your campaigns perform
How to track signups with a tracking pixel
Exclude your device
Account & Setup
Install the Wisepops tracking code
Installing Wisepops on your website via Google Tag Manager (GTM)
Add Wisepops to Zoey
Add Wisepops to Webflow
Add Wisepops to Instapage
Add Wisepops to Blogger
Check your code implementation using Mozilla Firefox
Add Wisepops to Big Cartel
Add Wisepops to Drupal 8
Add Wisepops to BigCommerce
Add Wisepops to Umbraco
Add Wisepops to Joomla
Add Wisepops to Squarespace
Add Wisepops to Magento 2
Add Wisepops to Google Sites
Add Wisepops to Cratejoy
Add Wisepops to 3dcart
Add Wisepops to Prestashop
Add Wisepops to Shopify
Add Wisepops to Weebly
Add Wisepops to Segment.com
How to add Wisepops to a custom website?
Add Wisepops to Wordpress/WooCommerce
How to add Wisepops to a Wix website
Add Wisepops to Volusion
Add Wisepops to SiteBuilder
Add Wisepops to Drupal 7
Add Wisepops to Neto
Wisepops on Single-Page Applications
Add Wisepops to Mono
Add Wisepops to Opencart
Integrating Wisepops with your website
Check your code implementation using Google Chrome
Adding the notification feed to your website
Custom Setup Guides for Shopify Themes
Adding the notification feed to your website
Customize your Notifications Feed with Advanced Feed Customization
Hide the bell until the notifications are loaded
Add, edit or delete users and manage permissions
Use Distinct Websites for Staging and Production
Use right-to-left writing
Uninstall Wisepops from your Shopify website
How to I remove the notification feed from my site
Can I use Wisepops on multiple domains?
Security & Compliance
GDPR & CCPA compliance
Configure the Wisepops cookies lifetime
Accessibility and compliance with ADA/WCAG
Preview/test your campaign on a hidden URL
Popup Design FAQ
Will Wisepops slow down my website?
Exclude Your Existing Subscribers
Is Wisepops compatible with my mobile app?
Can I show more than one popup on the same page?
How to fix email synchronization issues
Troubleshooting: Why isn't my campaign appearing?
Tips for effectively reporting an issue
Troubleshooting: Dealing with Ad Blockers and VPNs
Collected emails don't appear on my dashboard
Why does my popup look broken?
My emails are not collected in Mailchimp
My Popup is Locked!
Why does my popup appear for a few seconds and disappear?
Updated by Lisa Fockens
In the first part of the article, we discuss the most common issues and how to fix them.
In the second part, we explain how to identify the contacts that were not synced and the ability to manually import them in your email marketing solution or CRM.
Part 1: Most common synchronization problems and how to fix them
In most cases, errors happen when your email marketing solution servers are down. In that case, we fail to synchronize the lead and trigger an alert message. This kind of error is temporary and impacts only a few contacts in general. It usually triggers an error code that starts with "5xx".
There's nothing to do on your side to fix it. Just open your popup and save it, it will remove the error message.
You can then follow the instructions shared in the second part of this article to recover the contacts that weren't synced.
The login was changed or the API keys were renewed
Did you recently update the login or password you are using to log in to your email service provider? Or renewed the API keys?
If so, on the dashboard, click on the “!” symbol next to the campaign(s) in error and click on “Try to log in again.”
Simply follow the instructions to enter your new login or API keys.
I deleted my account on the service, deleted my API key, or do not want to sync to the service anymore
On the dashboard, click on the “!” symbol next to the campaign(s) in error and click on “Remove [Service] from all campaigns.”
We’ll disconnect all the campaigns associated with this ESP.
The destination list was deleted
Did you recently delete the list you were sending your new leads to in your email service provider?
Open the campaigns that have a sync issue.
Click on the email form.
Click on the “Sync” tab in the left menu.
Select a new destination list.
A new field was made required
Did you make one of the fields required in your email service provider?
If so, you need to add a new field to your email form and merge it with the required field.
For example, if the “first name” is now a required detail for every new contact you’re creating, you should add a first name field to your popup form.
A synced field only accepts specific values, while Wisepops tries to sync different values
Here’s a quick example of this kind of problem: you want to sync a “Gender” field on a destination that only accepts "male" and "female" values, but in Wisepops, you’re using “Male” and “Female” (with capital letters). In that case, the value cannot be accepted by your email service provider and the leads cannot be synchronized.
We recommend you use a radio field or a drop-down in Wisepops that only contains the appropriate values (you are free to use different values for the labels).
Part 2: How to identify and recover emails that were not synced?
Follow these steps to see which leads were impacted by your synchronization error.
Step 1: Export the data for the specific popup that is giving you the error code
Step 2: Check the "Sync + name of your ESP" column to see if your contacts have been correctly synced with your ESP (Klaviyo in this example).
Step 3: Determining which leads were impacted by the error.
If there was an error, instead of the "OK" you would see the error listed next to the lead. Use the filters in Excel to keep only the lines with errors and manually import the contacts in your ESP.
As always, please reach out to us if you have any questions!