Getting started with popups
Getting started with notifications
Onsite marketing best practices
Installing the notification feed on your website
Custom Setup Guides for Shopify Themes
Embedding the Feed
Advanced Feed Customization
Create your first notification
Add Wisepops with Google Tag Manager
How to Create an Average Cart Value Booster
Add Wisepops to Zoey
Add Wisepops to Webflow
Add Wisepops to Instapage
Add Wisepops to Blogger
Check your code implementation using Mozilla Firefox
Add Wisepops to Big Cartel
Use the wisepops() function on Shopify
Add Wisepops to Drupal 8
Add a product to the cart when a CTA is clicked (Shopify)
Add Wisepops to BigCommerce
Check your code implementation using Google Chrome
Add Wisepops to Umbraco
Add Wisepops to Joomla
Add Wisepops to Squarespace
Add Wisepops to Magento 2
Add Wisepops to Google Sites
Add Wisepops to Cratejoy
Add Wisepops to 3dcart
Add Wisepops to Prestashop
How to create unique Shopify discount codes in your popups
Add Wisepops to Shopify
Add Wisepops to Weebly
How to add Wisepops to a custom website?
Add Wisepops to Wordpress/WooCommerce
Display a campaign when a product is added to the cart (Shopify)
How to add Wisepops to a Wix website
Add Wisepops to Volusion
Add Wisepops to SiteBuilder
Uninstall Wisepops from your Shopify website
Add Wisepops to Drupal 7
Add Wisepops to Neto
Wisepops on Single-Page Applications
Add Wisepops to Mono
Add Wisepops to Opencart
Design Your Campaign
Write Your Own CSS Rules into Your Popups
Create a Spin-to-Win Campaign
Create a Thank You Message (or Display a Coupon) After Sign-Up
Use a custom font in your campaign
How To Add a Video to a Popup?
Insert social widgets into your popups
Form & Fields
Collect the URL on which the popup form is submitted
Collect the UTM parameters when a popup form is submitted
Adding more fields to your form
Select the dates available in your forms
Collect phone numbers
Target a Popup To Display on Link Click
Target a Popup To Display on Hover
Trigger a Popup When Your Visitors Press the Back Button
Adding a delay to your popup
Create an Exit Popup
Set Custom Events to Trigger Popups
How To Test Your Geotargeted Popups
Chrome’s Update and Its Impact on Source URL Targeting
Target a Specific Campaign
Exclude Your Existing Subscribers
Target or Exclude a Specific Country, Region or City
Target a specific language
Custom display rules
Contextual Targeting for Dummies
Set up Custom Properties for Wisepops
How To Test Your Custom Properties
Shopify Built-In Properties
How to Target (or Exclude) Visitors Who Have Seen a Specific URL
Use Google Tag Manager Variables as Custom Properties
Use Shopify Liquid Variables as Custom Properties
How To Retarget Visitors Who Saw a Specific Page on Your Website
Set Custom Properties Based on Cookie Values
Default Custom Properties in Magento
Display a Popup Based on an Alexa Rank Condition (With Clearbit)
Create SEO Mobile-friendly Popups
Scheduling your campaigns
Archiving, Deleting or Restoring campaigns
How to duplicate and move a campaign
Stopping and Starting Campaigns
Set up the Google Analytics integration
Use Google Analytics to break down your popups performance by traffic channel
Wisepops events in Google Analytics (Universal Analytics)
Wisepops events in Google Analytics (GA4)
Use Google Analytics to identify the pages where your popups perform best
Use Google Analytics to analyze Wisepops impact on your sales
Track clicks on your links using Google Analytics
Set up Goal Tracking for Wisepops
How to set up Goal Tracking in Shopify
How to Set Up Goal Tracking in Magento
How to set up goal tracking using Google Tag Manager
Disable Wisepops on my device
How to Filter Out Internal Traffic
How to track clicks in HTML blocks
Time zone used for reporting
Download your emails or survey results
Understand the basic Wisepops metrics
How to track signups with a tracking pixel
Exclude your device
Connect Wisepops with Splio
Connect Wisepops with Mad Mimi
Connect Wisepops with Campaign Monitor
Connect Wisepops with Emarsys
Connect Wisepops with Ometria
Connect Wisepops with Bronto
Connect Wisepops with Experian (Cheetah)
Connect Wisepops with Zaius
Connect Wisepops with Selligent
Connect Wisepops with Actito
Connect Wisepops with Acoustic
Connect Wisepops with Voyado
Connect Wisepops with Listrak
Connect Wisepops with Omnisend
Connect Wisepops with Constant Contact
Connect Wisepops with GetResponse
Connect Wisepops with SmartrMail
Connect Wisepops with Keap (formerly Infusionsoft)
Connect Wisepops with Drip
Connect Wisepops with MailChimp
Connect Wisepops with ActiveCampaign
Connect Wisepops with Sendinblue
Connect with Mailjet
Connect Wisepops with HubSpot
Connect Wisepops with SendGrid
Connect Wisepops with Klaviyo
Connect Wisepops with dotdigital
My emails are not collected in Mailchimp
Connect Wisepops with Iterable
Connect Wisepops with Customer.io
Connect Wisepops with Pipedrive
Connect Wisepops with Yotpo/SMSBump
Connect Wisepops with Emotive
Connect Wisepops with Blueprint
Connect Wisepops with Postscript
Connect Wisepops with Klaviyo (SMS)
Send your leads to a Google Spreadsheet (using Zapier)
How can I take advantage of the Zapier integration?
Connect Wisepops with ConvertKit (through Zapier)
Send a notification when an email is submitted (through Zapier)
Connect Wisepops with AWeber (through Zapier)
Connect with Close.io (through Zapier)
Add Wisepops to Your Website
✨ How to create your first campaign
How to create a referral campaign with Wisepops
How to create a cart recovery popup with Wisepops
How to create a survey with Wisepops
Embed a SurveyMonkey Quiz Into a Popup
How to create a cart recovery popup with Wisepops (Magento)
How to create a cart recovery popup with Wisepops (Shopify)
Embed a Typeform in Your Popup
Introduction to JS Callbacks
Stop Displaying a Campaign When the Cross Close Icon Is Clicked
Dynamically Add a Custom Parameter to a Redirect URL
Fire the Facebook Pixel When a form is Submitted
Forbid Disposable Emails in Your Signup Form
Display a Popup Only After Another One Has Been Seen (or Clicked)
Forbid Free Emails in Your Signup Form
Create a Spin-the-Wheel Popup Without Collecting the User’s Email Address
Add a coupon to the clipboard after signup
Create a Micro-Commitment Popup
Personalize the Content of Your Popup on the Fly
Apply filters to your dynamic variables
Inject the Name of the Visitor's Company into Your Popups (with Clearbit)
Display the visitor's city within your popup
Add Custom Validation to Your Signup Forms
Flag a Popup as Clicked With JS Code
Display a form field conditionally
Close a Popup With JS Code
Send the data collected by a form to the redirected URL
How to fix email synchronization issues
My popup doesn't display
How to handle required merge fields
Tips for effectively reporting an issue
Preview your popup on a hidden URL
Will Wisepops slow down my website?
Everything you need to know about the migration to V3
Collected emails don't appear on my dashboard
Can I use Wisepops on multiple domains?
Why does my popup look broken?
My Popup is Locked!
Can I show more than one popup on the same page?
Why does my popup appear for a few seconds and disappear?
Apply a Shopify discount code to the cart
Managing Your Account
Understand how Wisepops billing works
Manage your subscription
How do I cancel my subscription?
What are page views?
Add, edit, and delete users
Use Distinct Websites for Staging and Production
Use right-to-left writing
Legal & Security
Updated by Lisa Fockens
In the first part of the article, we discuss the most common issues and how to fix them.
In the second part, we explain how to identify the contacts that were not synced and the ability to manually import them in your email marketing solution or CRM.
Part 1: Most common synchronization problems and how to fix them
In most cases, errors happen when your email marketing solution servers are down. In that case, we fail to synchronize the lead and trigger an alert message. This kind of error is temporary and impacts only a few contacts in general. It usually triggers an error code that starts with "5xx".
There's nothing to do on your side to fix it. Just open your popup and save it, it will remove the error message.
You can then follow the instructions shared in the second part of this article to recover the contacts that weren't synced.
The login was changed or the API keys were renewed
Did you recently update the login or password you are using to log in to your email service provider? Or renewed the API keys?
If so, on the dashboard, click on the “!” symbol next to the campaign(s) in error and click on “Try to log in again.”
Simply follow the instructions to enter your new login or API keys.
I deleted my account on the service, deleted my API key, or do not want to sync to the service anymore
On the dashboard, click on the “!” symbol next to the campaign(s) in error and click on “Remove [Service] from all campaigns.”
We’ll disconnect all the campaigns associated with this ESP.
The destination list was deleted
Did you recently delete the list you were sending your new leads to in your email service provider?
Open the campaigns that have a sync issue.
Click on the email form.
Click on the “Sync” tab in the left menu.
Select a new destination list.
A new field was made required
Did you make one of the fields required in your email service provider?
If so, you need to add a new field to your email form and merge it with the required field.
For example, if the “first name” is now a required detail for every new contact you’re creating, you should add a first name field to your popup form.
A synced field only accepts specific values, while Wisepops tries to sync different values
Here’s a quick example of this kind of problem: you want to sync a “Gender” field on a destination that only accepts "male" and "female" values, but in Wisepops, you’re using “Male” and “Female” (with capital letters). In that case, the value cannot be accepted by your email service provider and the leads cannot be synchronized.
We recommend you use a radio field or a drop-down in Wisepops that only contains the appropriate values (you are free to use different values for the labels).
Part 2: How to identify and recover emails that were not synced?
Follow these steps to see which leads were impacted by your synchronization error.
Step 1: Export the data for the specific popup that is giving you the error code
Step 2: Check the "Sync + name of your ESP" column to see if your contacts have been correctly synced with your ESP (Klaviyo in this example).
Step 3: Determining which leads were impacted by the error.
If there was an error, instead of the "OK" you would see the error listed next to the lead. Use the filters in Excel to keep only the lines with errors and manually import the contacts in your ESP.
As always, please reach out to us if you have any questions!