How to identify the source of the problem?

Usually this problems happens when WisePops is set up twice on your website. Maybe you installed WisePops using our Shopify app and then reinstalled it using Google Tag Manager.

Here's how you can check.

Open your website in Chrome.
Do a right click on your page and click "Inspect".

In the "Inspect" panel, click "Network". and input "wisepops" in the filter.
Reload the page.

If you see two "get-loader" lines like in the screenshot below, that's the problem.

How to fix the problem?

There are a few ways to set up WisePops:

  • Our Shopify app
  • Our Wordpress plugin
  • Our Magento extensions
  • Google Tag Manager
  • By embedding directly the setup code into your website's code

Check how WisePops was implemented and remove one of the two instances of the setup code.

Did this answer your question?