Having trouble with your push notifications? No worries! We've got you covered. This guide will help you pinpoint and solve common issues. Let's dive in!
Before we start:
Make sure you've set up Wisepops push notifications on your site using our handy guide. To test it out, try subscribing to your own push notifications and send yourself a test message. If you don't see the notification, let's figure out why!
Common issues and fixes
1. Device compatibility
Push notifications work on:
• Mac and Windows laptops
• Android smartphones
Heads up: They don't work on iOS devices. Sorry, iPhone users!
2. Browser prompt acceptance
After opting in through Wisepops, you'll see a browser prompt. Make sure to accept it!
Pro tip: Check if it worked by clicking the bell/lock icon next to your URL bar.
3. Incognito mode blues
Push notifications and incognito mode don't mix. Use a regular browser window instead.
4. Device settings check
Your device needs to allow push notifications. Here's how to check:
Android:
1. Open Settings > Apps
2. Find and tap Chrome
3. Hit Notifications and switch on "Show notifications"
Windows:
1. Go to Settings > Notifications and actions
2. Make sure "Banners, Sounds" is on for Google Chrome
Mac:
1. Open System Preferences > Notifications
2. Find Google Chrome and toggle on "Allow Notifications"
5. "Do Not Disturb" and "Focus Mode"
These handy features might be blocking your notifications. Here's how to check:
Mac:
• System Preferences > Notifications > Do Not Disturb
• See if it's on and for how long
Windows:
• Settings > Focus Assist
• Check if it's switched on
Still having trouble?
If you've tried all these steps and your push notifications are still playing hide-and-seek, don't hesitate to reach out to our support team. We're here to help!