When activating an integration in Wisepops, you might encounter an error message indicating missing required fields. This happens when your email marketing platform requires specific information for each contact, beyond just their email address.
Why this happens
Your email marketing platform (like MailChimp, Klaviyo, etc.) may have mandatory fields that must be filled for each new subscriber. If these required fields are missing when Wisepops tries to sync a contact, the integration will fail.
Example scenario
Let's take MailChimp as an example:
Your MailChimp list requires both a first name and gender for each subscriber
If you try to sync contacts from Wisepops without these fields, MailChimp will reject them
This results in failed synchronization and lost subscribers
How to Fix This
Check your email platform's required fields:
Log into your email marketing platform
Navigate to your subscriber list settings
Review the mandatory fields (often marked with an asterisk *)
Set up matching fields in Wisepops:
Go to your Wisepops integration settings
Add new form fields that correspond to the required fields
Map these fields to their equivalents in your email platform
Ensure these fields are properly marked as required in your popup form
Pro Tips
Always test your integration with a sample submission after setup
Consider making the required fields visible and mandatory in your popup form
Use clear field labels to encourage proper information input from visitors
Need help?
If you're still experiencing issues:
Check our detailed integration guides for your specific email/sms platform
Contact our support team through the chat or support@wisepops.com for personalized assistance.