Part 1: App Creation

In this part, we're going to follow Acoustic's official doc.

Step 1:

Open a document where you’ll copy and paste all the details alongside the process (trust me, it’s useful).

Step 2:

Log in to your Acoustic account:

Step 3:

We’re now going to create an app inside your account to manage the synchronization.

In the upper right corner, click on “Settings” and select “Organization Settings.”

Click to expand Application Account Access.

Step 4:

Select “Add Application.”

Step5:

Enter a name and a brief description.

Step 6:

On the next screen, copy the Client ID and Client Secret and paste them into your document.

Part 2: Refresh Token Creation

Step 7:

You should be redirected to the settings. Once you’re back there, click on “Add Account Access.”

Step 8:

Select the app you just created. Select your own account and enter a short description.

Step 9:

IBM will email you the refresh token. Copy it and paste it into your document.

Part 3: Synchronization Activation

Step 10:

Log in to your WisePops account and open your email popup.

Step 11:

Click on the sign-up form:

Step 12:

In the left menu, click on the Acoustic icon.

Step 13:

This is when your hard work is going to start paying off:


Under API host: select the suffix that’s after “campaign” in the URL you use to log in to your Acoustic account.

For example, our URL is https://campaign-eu-1.goacoustic.com/ so I select "EU 1".

Acoustic is in the process of migrating URLs from IBM domains. So if you still see a legacy URL (such as https://engage6.silverpop.com/), you will need to refer to this document to find the proper API host.

You can then fetch all the other details from the document we created at the beginning of the process.

Step 14:

Select your destination list:

Step 15:

Click on the “Fields” tab and select your merge fields (unless you are only collecting the email address--in which case, selecting fields to merge is unnecessary):

And voila!

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