Step 1 — Invite the new owner
Log in to Wisepops and go to Settings → Users.
Click Invite and enter the new owner's email address.
Assign them the Admin role.
Ask them to accept the invitation from their inbox.
Step 2 — Update billing details (if needed)
If billing should be transferred to the new owner, the new admin should update the payment method in Settings → Billing after they've accepted the invitation.
Step 3 — Remove the old owner
Once the new admin has confirmed access, the old owner can be removed from the account:
Go to Settings → Users.
Find the old owner and click Remove.
Troubleshooting invitation issues
Invitation email not received: Ask the new owner to check their spam folder, or resend the invitation from Settings → Users.
New owner can't accept invite: The invite link expires after 7 days. Resend a fresh invite from Settings → Users.
Need help?
If the original admin no longer has access to their account (e.g. they've left the company), contact our support team. We'll verify ownership and help you regain access.