FAQ

How to fix email synchronization issues

In the first part of the article, we discuss the most common issues and how to fix them. In the second part, we explain how to identify the contacts that were not synced and the ability to manually i…

Lisa Fockens
Updated 7 months ago by Lisa Fockens

My popup doesn't display

Check this troubleshooting if your popup doesn't show up

Lisa Fockens
Updated 1 month ago by Lisa Fockens

How to handle required merge fields

When you activate an integration in Wisepops, you may come across this error message:. It means your destination list requires additional fields to accept a new contact. If they’re missing, your emai…

Lisa Fockens
Updated 7 months ago by Lisa Fockens

Tips for effectively reporting an issue

Our support team is dedicated to helping you get the most out of Wisepops. In order to resolve customer issues quickly and effectively, we need certain pieces of information. Here's some simple tips…

Boris Hocdé
Updated 4 months ago by Boris Hocdé

What are page views?

What are page views? If you use Google Analytics, this is the same metric you'll find in the "Behavior" report:. A page view is an instance of a page being loaded (or reloaded) in a browser. Page vie…

Lisa Fockens
Updated 7 months ago by Lisa Fockens

Preview your popup on a hidden URL

Learn how to get a realistic preview of your mobile popups

Lisa Fockens
Updated 3 weeks ago by Lisa Fockens

Will Wisepops slow down my website?

If you’re worried about Wisepops’ impact on your website’s speed, we’ve listed everything you need to know below, from what we’re doing to limit our impact to things you can do on your side to go eve…

Lisa Fockens
Updated 1 month ago by Lisa Fockens

Everything you need to know about the migration to V3

Why this new version? We have been dreaming of this version since Day 1: It offers you the most beautiful popup designs available on the web (for desktops AND mobiles), and a new super intuitive and…

Lisa Fockens
Updated 5 months ago by Lisa Fockens

Collected emails don't appear on my dashboard

Here's what you can do if you don't see your new emails

Lisa Fockens
Updated 7 months ago by Lisa Fockens

Can I use Wisepops on multiple domains?

Yes, you can use Wisepops on multiple domains. To do so, there are two methods. #1 Add a new website. You can add extra websites from the upper left corner of your dashboard. To do so, click the name…

Lisa Fockens
Updated 4 months ago by Lisa Fockens

Uninstall Wisepops from your Shopify website

Step 1: Uninstall the app. To remove Wisepops from Shopify, you just need to uninstall our application in your shop admin interface (/admin/apps).. Please note that if you are currently paying a Wise…

Lisa Fockens
Updated 7 months ago by Lisa Fockens

Why does my popup look broken?

When the popup looks correct in the preview, but on your website it doesn’t look the same, then most likely some of your website CSS code is unintentionally affecting our popups CSS. In a few words,…

Lisa Fockens
Updated 7 months ago by Lisa Fockens

My Popup is Locked!

Sometimes when you go into edit your popup, you might see the lock symbol right next to the campaign name.. How can I get rid of the lock symbol? The reason this is happening is that the popup is bei…

Lisa Fockens
Updated 7 months ago by Lisa Fockens

Can I show more than one popup on the same page?

You can use multiple active popups across your website. The only limitation is that you can't load more than one popup per page. This limitation only applies to popups, not bars and embeds. It helps…

Lisa Fockens
Updated 4 months ago by Lisa Fockens

Why does my popup appear for a few seconds and disappear?

Check this article if your popup blinks

Lisa Fockens
Updated 7 months ago by Lisa Fockens

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